SKILLS FOR THE ADMINISTRATIVE ASSISTANT

2 days

The aspiring administrative assistant will learn the essential soft skills necessary to succeed in their careers. This two-day content-rich course helps people who work in support positions to improve their performance, no matter the business setting.

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Topics include:

Interpersonal skills - including effective communication skills, first impressions, and personal management
Professional presence
Techniques for being assertive
Managing conflict
Dealing with difficult people