SKILLS FOR THE SERVICE ADVISOR

2 days

While many automotive service companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around critical elements that every service underwriter/advisor needs to ensure that they are able to outdo the competition.

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Topics include:

Understanding the roles and responsibilities of a service underwriter
Demonstrating a customer service approach
Understanding how your own behavior affects the behavior of others
Demonstrating confidence and skill as a problem solver
Providing accurate repair estimates – basic math skills
Plus more