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THE FUNDAMENTALS OF CUSTOMER SERVICE
2 days
The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
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Topics include:
Exhibiting true customer service within all aspects of a business
Recognizing how your own behaviour affects other peoples’ behaviour
Showing confidence and skill as a critical problem solver
Utilizing techniques on how to deal with difficult customers
Choosing to make the correct choices that will provide superior service
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