Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This one-day course can help participants get there!

We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day.

For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence. Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ.

Negotiating is about resolving differences and people who can master the process of negotiation find that they can save time and money and develop a higher degree of satisfaction with outcomes at home and at work. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.

Effective leadership is more critical than ever in the ever-evolving landscape of modern business. The success of any enterprise hinges on its ability to cultivate a motivated, responsible, and productive workforce. At the heart of this achievement lies a fundamental truth: when employees feel valued and recognized for their contributions, the entire workplace thrives. Welcome to "Leadership Essentials: Coaching, Delegating, and Motivating," a transformative online course designed to empower leaders with the knowledge and skills necessary to create a dynamic, loyal, and energized workplace. Over three intensive days, this workshop will equip you with the tools to unleash your team's full potential. Drawing from the latest research and best practices in leadership, this course is tailored to help you decode the enigmatic world of employee desires. Discover the keys to unlocking your team's potential and learn how to provide the support and guidance they need to flourish. By the end of this course, you will have a solid foundation for cultivating dependable personnel and creating a workplace that fosters growth and innovation. Join us in this journey to become a leader who inspires, coaches, delegates effectively, and motivates teams to achieve their best. Together, we will redefine leadership and drive excellence within your organization.

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The key rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.